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Privacy Policy

At H-Sport Ltd we know how important privacy is and we are committed to keeping your data safe. We aim to be transparent and clear on how we collect, use, disclose, store & transfer your personal information. This page is to give you, our customer an insight into our approach to privacy & describes how your personal information is collected, used, and shared when you visit or make a purchase from www.hsportperformance.co.uk

Returns

Goods purchased by mail order that prove unsuitable may be returned for store credit or exchange if they are returned to the Company within 7 days of receipt, subject to the following conditions.
Items are returned carriage paid, unused and in their original condition to secure a refund. Items must be returned complete with all packaging in good condition. The Company is not obliged to make any offer to refund, credit or exchange goods if received outside the 7 day period. Items not returned within 7 days will be subject to a re–stocking fee of not less than 15% (this does not affect statutory rights) should the Company agree to accept the goods. We cannot accept for return non – stock / special order items once supplied unless there is a specific manufacturing defect. We cannot accept responsibility for returned goods which are undelivered, retain your proof of postage for use in the event of any claim. The Company is not responsible for any costs incurred during fitting or removal of any allegedly faulty (or incorrectly supplied) goods. To offset the cost of order processing, the Purchaser will be charged a handling fee in accordance with costs incurred by the Company on all returned goods unless the Company accepts liability for any unsuitable or faulty item. An amount no greater than 25% of the original purchase price will be applied.

Deposits

Deposits paid are non-refundable once paid, we will try and accommodate changes to dates where sufficient time is given to do so.

Where items have been charged upfront or special order parts have been made these are also sadly non-refundable

Shipping Policy

The goods you order will be delivered via The most effective means deemed fit, to the address you give when you place your order.
Orders placed on a working day will be processed that day, provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
If delivery cannot be made to your address for reasons under the Supplier’s control the Supplier will inform you as soon as possible.
If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
1) store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
 

Not all items are stocked by H-Sport Ltd, rest assured once item is ordered we will keep you posted throughout in regards to lead times should we not stock the item / the item not be in stock with the supplier for whatever reason (refunds can be requested where unsuitable lead time cannot be processed) 

How we use your data:

DataCollectively all information that you submit to H-Sport Performance via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
CookiesA small text file placed on your computer by this Website when you visit certain parts of the site and/or when you use certain features of the Website;
Data Protection LawsAny applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
H-Sport LtdH-Sport Ltd is a Limited Company registered in England & Wales, registration number: 12585054, VAT Registration number: 390130525
Registered Office: Unit 8C, Timsbury Workshop Estate, Hayeswood Rd, Timsbury, Bath, BA2 0HQ
User or youAny third-party that access the Website and is not either (i) employed by H-Sport Performance and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to H-Sport Performance and accessing the Website in connection with the provision of such services.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store–you can read more about how they use your Personal Information here: https://www.bigcommerce.co.uk/privacy/. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

COMMON LINKS INCLUDE:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us 

H-Sport Performance 
Unit 3 and 4 Wellsway Works, Wells Road
Radstock
Bath
BA3 3RZ

Telephone

Telephone: 

01761470944

Company Infomation

H-Sport Ltd trading as H-Sport Performance

Registration number: 12585054

VAT Registration Number 390130525

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